Guides for lending operations teams
Practical explainers for officers, supervisors, and finance leads adopting modern loan management workflows.
How to use these guides
These pages are written for working lenders — not for abstract theory. Use them to align vocabulary before training, to brief a board on what software should change, and to prepare migration checklists.
Pair guides with the glossary, features, and solution pages for MFIs, money lenders, credit unions, multi-branch, and field collections.
Starter reading paths
- New buyer: why PesoLend then features then pricing.
- Operations lead: field collections and multi-branch pages, then migration.
- Finance lead: security, integrations, and FAQ diligence questions.
- Training owner: glossary first, then posting and approvals habits.
Operational guide themes
Getting dues trustworthy
A due list is only useful if products and schedules are consistent. Standardize templates before you automate reminders. Otherwise you scale confusion.
Posting without disputes
Teach allocation policy with examples. Cashiers and collectors should know what happens to partial payments. Supervisors should know who can reverse.
Branch rituals that stick
Daily due review, weekly arrears huddle, monthly PAR readout. Software supports the ritual; it does not invent ownership.
Growing without losing control
When you add a site, reuse roles and products. See multi-branch and security.
Implementation guide outline
- Document current products and exception policies.
- Clean borrower identities and outstanding balances.
- Pilot one branch with full posting and reporting.
- Train collectors and cashiers on the same due definitions.
- Turn on reminders after posting quality is proven.
- Expand branch by branch with a parallel run window.
Deepen migration planning on migration. Ask rollout questions via contact.
Workshop agendas you can copy
Two-hour operations workshop
Thirty minutes on products and schedules. Thirty on posting and allocation examples. Thirty on dues and arrears huddles. Thirty on roles and approvals. Capture decisions in writing before people leave the room.
Finance alignment workshop
Agree PAR thresholds, aging buckets, and month-end artifacts. Confirm which exports partners still need. Link each artifact to an owner.
- Bring sample loans, not abstract slides.
- Invite one collector and one cashier, not only managers.
- End with a pilot branch and a success metric.
Companion links: glossary, migration, features, security, pricing, contact.
Publishing guides inside your organization
Store SOPs where staff already look. Update them when products change. New hires should read glossary terms in week one and practice posting before they handle live cash alone.
When ready, log in and run drills on a pilot portfolio.
Role-based quick starts
Officer: learn products, borrower search, and clean opening habits. Cashier/collector: master posting and receipts. Supervisor: run due and arrears rituals. Finance: validate PAR and statements. Admin: manage roles and branch access.
Print a one-page quick start per role during week one. Update it when policy changes. Link deeper reading to features and solution pages relevant to your model.
- Do not train reminders before posting quality exists.
- Do not grant admin rights to practice users.
- Do schedule a refresh training after the first month.
Measuring training effectiveness
Do not stop at attendance. Test whether a cashier can post a partial payment correctly and whether a supervisor can explain PAR using the shared definition.
Re-test after thirty days. Skills decay when side notebooks return.
- Skill checks per role.
- Refresher calendar.
- Notebook amnesty week with coaching.
Close the loop with glossary
After each workshop, send participants the glossary terms you used so language stays consistent next week.